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Guest policies

Terms & Conditions

These terms govern bookings, visits, and spa services provided by Husn Spa inside Hilton Mississauga/Meadowvale.

Effective date: July 3, 2026

1. Agreement and eligibility

By booking or receiving a Husn Spa service, you agree to these terms and to follow reasonable health, safety, and guest-conduct instructions. Guests under 18 require appropriate parent or guardian involvement.

2. Reservations and arrival

  • Appointments are subject to availability and confirmation
  • Accurate contact details and, for some services, payment details may be required to secure a booking
  • Please arrive early enough to complete check-in and any required health or intake form
  • Group bookings of three or more guests require advance coordination
  • Late arrival may shorten the service so following appointments can begin on time

3. Cancellations and no-shows

Please give at least 24 hours' notice to cancel or change an individual appointment. The booking confirmation and booking provider show the policy that applies to your reservation. Same-day changes, missed appointments, and group cancellations may be subject to fees based on the reserved services and notice provided.

4. Health, safety, and treatment suitability

Tell your practitioner about pregnancy, allergies, medications, injuries, recent procedures, skin conditions, or other health concerns that may affect treatment. A service may be adapted, postponed, or declined when it is not considered appropriate or safe.

Spa services support wellness and relaxation and are not a substitute for medical diagnosis or treatment. Registered Massage Therapy is delivered within the practitioner's professional scope.

5. Payment, pricing, gift cards, and packages

  • Payment is due at the time of service unless another arrangement is confirmed
  • Prices may change, but confirmed bookings are handled according to the applicable booking terms
  • Gift cards and packages are subject to the conditions shown when purchased
  • Promotions cannot be combined unless the offer expressly says otherwise
  • Guests remain responsible for confirming insurance eligibility and reimbursement for RMT services

6. Guest conduct, privacy, and belongings

Please maintain a quiet, respectful environment and follow staff instructions. Recording in treatment areas is prohibited unless everyone involved has provided permission. Husn Spa is not responsible for unsecured personal belongings.

Personal and treatment information is handled under our Privacy Policy and applicable professional obligations.

7. Liability and changes

To the extent permitted by law, Husn Spa is not responsible for losses caused by inaccurate health disclosure, failure to follow care instructions, or circumstances beyond its reasonable control. Nothing in these terms excludes rights that cannot legally be excluded.

We may update these terms to reflect changes in services, policies, or law. The effective date above identifies the current version, which is governed by the laws of Ontario, Canada.

8. Contact guest services

Questions about a booking or these terms can be sent to info@husnspa.com, raised by phone at +1 (647) 708-4876, or directed to Husn Spa at Hilton Mississauga/Meadowvale, 6750 Mississauga Road, Mississauga, Ontario L5N 2L3.