Terms & Conditions - Husn Spa Service Terms & Policies

1. Agreement to Terms

By accessing and using the services of Husn Spa, located within the Hilton Mississauga/Meadowvale Hotel, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services. These terms apply to all guests, visitors, and users of our spa facilities and services.

2. Booking and Reservations

Reservation Requirements

All appointments must be booked in advance through our online system, phone, or in person
Valid contact information is required for all bookings
Credit card details may be required to secure reservations for certain services
Guests must be 18 years or older unless accompanied by a parent/guardian
Group bookings (3+ people) require special arrangements and advance notice

Booking Confirmation

All bookings are subject to availability and confirmation. We will send you a confirmation email or text with your appointment details, including date, time, services, and any special instructions.

3. Cancellation and No-Show Policy

Important Cancellation Terms

24-hour notice required for all cancellations or changes to avoid fees
Same-day cancellations are subject to a 50% service fee of the total treatment cost
No-shows will be charged the full treatment price to the credit card on file
Late arrivals (more than 15 minutes) may result in shortened treatment time or rescheduling
Group bookings require 48-hour notice for cancellations

These policies help us provide the best service to all our guests and manage our appointment schedules effectively.

4. Spa Etiquette and Guest Conduct

Guest Expectations

Arrive 15 minutes early for check-in, health consultation, and preparation
Complete health questionnaire honestly and thoroughly
Inform staff of any allergies, medical conditions, injuries, or health concerns
Maintain quiet and respectful behavior in all spa areas
Turn off mobile devices or set to silent mode in treatment areas
Follow all safety instructions and staff guidance during treatments

Dress Code and Preparation

We provide robes, slippers, and all necessary spa amenities. Please:

Wear comfortable, easily removable clothing to your appointment
Remove jewelry and contact lenses before certain treatments
Avoid heavy meals, alcohol, and caffeine 2 hours before treatments
Stay hydrated before and after your spa visit

5. Health and Safety Requirements

Medical Disclosure Requirements

For your safety and optimal treatment results, please inform us if you have any of the following:

Pregnancy or nursing (any stage)
High blood pressure, heart conditions, or circulatory issues
Skin allergies, sensitivities, or dermatological conditions
Recent surgeries, injuries, or medical procedures
Infectious diseases or contagious conditions
Mental health conditions that may affect treatment
Medications that may affect skin sensitivity or healing

Liability and Risk Assumption

Guests participate in spa treatments at their own risk. We are not liable for injuries or adverse reactions resulting from failure to disclose medical conditions, following treatment instructions, or participating against medical advice.

6. Payment Terms and Pricing

Payment Due: Payment is due at the time of service unless prior arrangements are made
Accepted Methods: We accept major credit cards (Visa, MasterCard, Amex), debit cards, and cash
Gratuities: Tips are appreciated but not mandatory (typically 15-20% for exceptional service)
Price Changes: Prices are subject to change without notice; confirmed bookings honor original pricing
Package Terms: Package deals and gift certificates have specific terms and expiration dates
Tax Included: All prices include applicable taxes (HST)

7. Gift Certificates and Packages

Gift Certificate Terms:

Valid for 12 months from purchase date (non-extendable)
Lost or stolen certificates cannot be replaced or refunded
Non-refundable but may be transferable to another person
Must be presented at time of service (physical or digital copy)
Cannot be combined with other offers or promotions
No cash value or change will be given for unused portions

Package Deal Terms:

Package treatments must be used within specified timeframes
Packages cannot be divided between multiple people unless specified
Individual treatments within packages cannot be exchanged or refunded
Package pricing is available only when booking complete package

8. Privacy and Photography

We respect your privacy and maintain strict confidentiality regarding your personal information and treatment details. Please note:

Photography or recording is strictly prohibited in all treatment areas
Any promotional photography requires explicit written consent
Personal information is protected according to our Privacy Policy
Treatment records are maintained confidentially for professional purposes

9. Frequently Asked Questions

What is Husn Spa's cancellation policy?

We require 24-hour notice for all cancellations. Same-day cancellations are subject to a 50% service fee, and no-shows will be charged the full treatment price. This policy helps us serve all our guests effectively.

How early should I arrive for my spa appointment?

Please arrive 15 minutes early to complete your health questionnaire, change into spa attire, and begin your relaxation experience. Late arrivals may result in shortened treatment time.

What happens if I arrive late for my appointment?

Late arrivals may result in shortened treatment time or rescheduling to accommodate other guests. We recommend arriving on time to enjoy your full treatment experience.

Are gift certificates refundable?

Gift certificates are non-refundable but may be transferable. They are valid for 12 months from the purchase date and have no cash value.

What should I disclose about my health before treatment?

Please inform us of any allergies, medical conditions, pregnancy, recent surgeries, or health concerns that may affect your treatment. This ensures your safety and optimal treatment results.

10. Limitation of Liability

Husn Spa's liability is limited to the cost of services provided. We are not responsible for personal belongings left in spa facilities, indirect damages, consequential losses, or claims arising from the use of our services beyond the treatment cost. Guests are advised to secure valuable items and follow all safety instructions.

11. Modifications to Terms

We reserve the right to modify these terms at any time to reflect changes in our services, policies, or legal requirements. Changes will be posted on our website and take effect immediately upon posting. Continued use of our services constitutes acceptance of updated terms.

12. Contact Information

For questions about these Terms & Conditions, booking policies, or to report concerns, please contact us:

Husn Spa Guest Services
The Hilton Mississauga/Meadowvale
6750 Mississauga Road
Mississauga, ON L5N 2L3
Canada

Email: info@husnspa.com
Phone: (555) 123-4567
Hours: Daily 9AM-8PM
Emergency: Contact hotel front desk after hours

13. Governing Law and Dispute Resolution

These terms are governed by the laws of Ontario, Canada. Any disputes will be resolved through good faith negotiation first, followed by mediation if necessary. Legal disputes will be resolved in the courts of Ontario. By using our services, you consent to the jurisdiction of Ontario courts.